Cancellation and Refund Policy

Effective Date: October 30, 2025

This policy outlines the rules regarding the cancellation of your recurring subscription for LIA (Legal Intelligent Assistant) and eligibility for refunds.

1. Subscription and Billing Cycle

We collect two main types of information:

1.1 Recurring Payments:

All LIA subscriptions (Monthly or Annual) are billed in advance on a recurring basis. By subscribing, you agree to allow our payment gateway, RazorPay, to process automatic deductions from your chosen payment method (Card or UPI Mandate) until you cancel

1.2 Billing Date: Your billing cycle begins on the date of your initial subscription purchase and renews automatically on the corresponding date each subsequent month or year.

2. Cancellation of Subscription

We use the collected information for the following purposes:

2.1 Cancellation Request: You may cancel your LIA subscription at any time through the "My Account" or "Billing" section within the LIA web application.

2.2 Effect of Cancellation: Your cancellation will be effective immediately upon submission, but your access to the paid features of LIA will continue until the end of the current paid billing cycle.

Example: If you pay on November 1st and cancel on November 15th, you retain access until December 1st, and no further charges will be applied.

3. Refund Policy (Digital Service)

3.1 Non-Refundable Nature: LIA is a digital, non-tangible subscription service. Once the service access has been granted for the billing cycle (i.e., once the recurring payment has been successfully processed), RTC does not offer refunds or credits for partial periods of use, unused capacity, or non-use of the service.

3.2 Exceptions (Technical Failure): A refund may be considered only if: a. There is a proven, sustained, and irremediable technical failure of the LIA service lasting more than 72 continuous hours during the billing period, which substantially prevents all access to the core features. b. The refund request is made within 7 days of the start of the billing cycle in question.

3.3 Request Process: All refund requests must be submitted via email to the contact details provided below and will be reviewed on a case-by-case basis.

4. Failed Payments and Suspension

If a recurring payment fails due to an expired card, insufficient funds, or any other reason, RazorPay will attempt to re-process the payment as per the RBI guidelines and our payment terms. If the payment remains unsuccessful after the retry period, your LIA access will be suspended until the payment is successfully completed.

5. Contact Information If you have questions about this Privacy Policy or our data practices, please contact our designated Data Protection Officer: